Jeep Grand Cherokee Power Liftgate Ubtrueblue Automotive Is Not Working: Common Problems And Solutions Reset

Jeep Grand Cherokee Power Liftgate Is Not Working: Common Problems and Solutions

Owen McBride | Last updated Wednesday, May 17th, 2023

The power liftgate feature on the Jeep Grand Cherokee offers exceptional convenience for owners, allowing easy access to the rear cargo area with just the touch of a button. However, malfunctions can occasionally arise, leading to frustration and inconvenience.

It is essential for Jeep to prioritize the reliability and durability of this feature, ensuring that owners can consistently rely on the power liftgate to function properly. By addressing these concerns, Jeep can continue to provide an exceptional ownership experience and maintain the Grand Cherokee's reputation as a versatile and reliable SUV in the market.

Understanding Liftgate Problems

It is important to understand the common liftgate problems faced by owners and the potential causes behind these malfunctions. Proper diagnosis of the issue is crucial before attempting any repairs to ensure an effective and lasting solution.

Several liftgate problems have been reported by Jeep Grand Cherokee owners. One frequent issue is the liftgate's failure to open or close when the button is pressed. In some cases, the liftgate may open partially but fail to fully extend or retract.

Another problem that has been encountered is the liftgate getting stuck in a certain position, making it difficult to access the rear cargo area. These issues can arise unexpectedly, causing inconvenience when trying to load or unload items.

Various factors can be held accountable for the malfunctioning of liftgates in the Jeep Grand Cherokee. Electrical issues are a common cause, such as a faulty switch or a disrupted power supply. Mechanical failures can also occur, such as problems with the liftgate motor, hinges, or cables.

Additionally, sensor problems can lead to malfunctioning liftgates. These sensors are responsible for detecting obstacles or obstructions to prevent accidents while opening or closing the liftgate. If the sensors are not functioning properly, the liftgate may not operate as intended.

Before attempting any repairs on a malfunctioning liftgate, it is crucial to diagnose the problem accurately. Misdiagnosing the issue can lead to ineffective repairs or potentially worsen the problem. Owners should consult the vehicle's manual, which may provide troubleshooting tips specific to liftgate problems.

It is also advisable to seek the expertise of a qualified mechanic or visit a Jeep dealership. These professionals have the necessary knowledge and diagnostic tools to identify the root cause of the liftgate malfunction and recommend the appropriate repairs.

Troubleshooting Common Liftgate Issues

1. Liftgate Not Working at All

When you encounter a situation where the liftgate of your Jeep Grand Cherokee is not working at all, there are a few troubleshooting steps you can take to identify and potentially resolve the issue.

  • Check the power supply and fuse: Begin by inspecting the power supply to the liftgate. Ensure that the vehicle's battery is in good condition and that there are no loose or disconnected cables. Additionally, check the liftgate fuse in the vehicle's fuse box to see if it has blown. If the fuse is faulty, replace it with a new one of the appropriate rating.
  • Inspect the liftgate control module: The liftgate control module is responsible for managing the liftgate's operation. It is usually located near the liftgate or inside the vehicle's cabin. Conduct a comprehensive inspection of the module, carefully checking for any visible signs of damage, loose connections, or even corrosion. If necessary, clean the connections or replace the module.
  • Verify the liftgate switch functionality: Test the functionality of the liftgate switch located on the key fob or inside the vehicle. Press the switch while paying attention to any response from the liftgate. If there is no response, it may indicate a problem with the switch itself or the wiring connected to it. Consider replacing the switch or consulting a professional for further diagnosis.

2. Liftgate Stuck or Slow to Open/Close

If your Jeep Grand Cherokee's liftgate is stuck or takes a long time to open or close, follow these troubleshooting steps to address the issue.

  • Examine the liftgate motor and linkage: Inspect the liftgate motor and linkage mechanism for any signs of damage, misalignment, or obstruction. If the motor is faulty or the linkage is worn out, it may impede the smooth operation of the liftgate. Consider consulting a professional technician to repair or replace these components.
  • Lubricate moving parts and hinges: Over time, the moving parts and hinges of the liftgate can accumulate dirt, grime, or rust, causing them to become stiff or sticky. Apply a suitable lubricant to these components to ensure smooth movement. Be sure to use a lubricant recommended by the manufacturer to prevent damage to the liftgate mechanism.
  • Reset the liftgate module: In some cases, the liftgate module may need to be reset to resolve issues with the liftgate's operation. Refer to the vehicle's manual for instructions on how to perform a module reset. This process can often be done by disconnecting the vehicle's battery for a few minutes and then reconnecting it.

3. Liftgate Won't Latch or Close Properly

If you are experiencing difficulties with your Jeep Grand Cherokee's liftgate not latching or closing properly, follow these troubleshooting steps to address the issue.

  • Adjust the latch mechanism: Inspect the latch mechanism located on the body of the vehicle and ensure it is properly aligned. Over time, the latch may become misaligned due to repeated use or external factors. Make necessary adjustments to ensure the latch engages properly with the corresponding latch receiver on the liftgate.
  • Inspect and clean the latch sensor: The liftgate latch is equipped with a sensor that detects when the latch is properly engaged. If this sensor becomes dirty or obstructed, it can prevent the latch from properly securing the liftgate. Carefully inspect the sensor and clean it using a soft cloth and a mild cleaning solution if necessary. Ensure there are no debris or residue hindering its functionality.
  • Reset the liftgate module, if necessary: In certain cases, a liftgate module reset may help resolve latch-related issues. Refer to the vehicle's manual for instructions on how to perform a module reset. This process typically involves disconnecting the vehicle's battery for a few minutes and then reconnecting it. Resetting the module can help recalibrate the liftgate system and potentially resolve latch-related problems.

4. Liftgate Sensor Issues

If you are encountering problems specifically related to the liftgate sensor on your Jeep Grand Cherokee, follow these troubleshooting steps to address the issue.

  • Calibrate or replace the liftgate sensor: The liftgate sensor plays a crucial role in detecting obstacles or obstructions during the opening and closing process. If the sensor is not properly calibrated, it may cause the liftgate to operate incorrectly or fail to respond. Consult the vehicle's manual for instructions on calibrating the liftgate sensor or consider replacing the sensor if necessary.
  • Verify the sensor wiring and connections: Inspect the wiring and connections associated with the liftgate sensor. Carefully observe for any indications of damage, loose connections, as well as corrosion. Ensure that all the wires are securely connected and free from any obstruction. Any faulty wiring or connections can disrupt the proper functioning of the liftgate sensor. If any problems are discovered, it is advisable to rectify the situation by repairing or replacing the affected components as deemed necessary.
  • Reset the liftgate module, if needed: Similar to other liftgate-related issues, a liftgate module reset may help resolve problems related to the sensor. Refer to the vehicle's manual for instructions on performing a module reset. By resetting the module, you can recalibrate the liftgate system and potentially address sensor-related issues.

Liftgate Repairs and Solutions

Let's explore common liftgate problems and provide practical solutions to address them.

1. Liftgate Button Issue

One of the most common liftgate problems is a malfunctioning button. When the liftgate button fails to respond or only works intermittently, it can cause inconvenience and disrupt workflow. In such cases, it is advisable to check the wiring connected to the button for any loose connections or damage.

If the wiring is intact, the button itself may need to be replaced. Consulting a professional technician or referring to the liftgate's user manual can provide guidance on the correct replacement procedure.

2. Dead Battery

A dead battery is another issue that can render the liftgate inoperable. If the liftgate fails to function, it is essential to check the battery's condition. Perform a meticulous examination of the battery terminals to detect any signs of corrosion or loose connections. Cleaning the terminals and ensuring a secure connection may solve the problem.

In the event that the battery shows signs of being old or damaged, it may be prudent to proceed with its replacement. Regular battery maintenance, including periodic cleaning and inspection, can help prevent this issue from occurring.

3. Faulty Wiring

Faulty wiring can lead to a range of liftgate problems, including intermittent operation, unresponsive controls, or complete failure. Conduct a thorough inspection of the liftgate's wiring, looking for any signs of wear, fraying, or loose connections.

If damaged wiring is detected, it is crucial to repair or replace the affected sections promptly. Additionally, ensuring that the wiring is properly insulated and secured can prevent future issues related to faulty wiring.

4. Bad Motor

If the liftgate exhibits slow or jerky movements or fails to operate altogether, a faulty motor may be the culprit. Liftgate motors can wear out over time or suffer from internal component failures. In such cases, it is advisable to consult a professional technician to diagnose the issue and replace the motor if necessary.

Regular maintenance, including lubrication and cleaning of the motor, can help extend its lifespan and minimize the risk of motor-related problems.

5. Broken Hinges

Hinges play a crucial role in the proper functioning of the liftgate, providing stability and facilitating smooth movement. However, hinges can become damaged due to excessive weight, collisions, or wear and tear. Broken hinges can cause the liftgate to sag, become misaligned, or even detach from the vehicle.

Replacing the damaged hinges with high-quality replacements is necessary to ensure the liftgate's structural integrity and safe operation.

6. Faulty Liftgate Control Module

The liftgate control module is responsible for controlling various functions of the liftgate, including opening, closing, and locking mechanisms. If the liftgate exhibits erratic behavior or fails to respond to commands, a faulty control module could be the issue.

Consult a professional technician to diagnose the problem accurately and replace the control module if necessary. It is essential to ensure that the replacement module is compatible with the specific liftgate model and properly programmed for seamless integration.

7. Lock Mechanism

Issues with the liftgate's lock mechanism can prevent proper closure and pose a security risk. If the liftgate fails to lock or unlock, the problem may lie with the lock actuator or the electronic components controlling it.

Inspecting the lock mechanism for any obstructions or damage is the first step. If no visible issues are found, professional assistance may be required to diagnose and repair the lock mechanism effectively.

8. Liftgate Alignment Problems

Proper alignment of the liftgate is crucial for its smooth operation and airtight closure. Misalignment can result from various factors, including collisions, improper installation, or wear and tear over time. Liftgate misalignment can cause difficulty in opening or closing, as well as potential damage to the surrounding bodywork.

To address liftgate alignment problems, it is recommended to consult a professional technician who can assess the extent of misalignment and make the necessary adjustments. They may need to realign the hinges, adjust the latch, or inspect the liftgate's mounting points to ensure proper alignment and operation.

Preventive Maintenance and Care Tips

Regular maintenance practices are essential to prevent unexpected breakdowns and costly repairs. Here are some preventive maintenance and care tips that will help you keep your liftgate in excellent shape.

1. Regular Cleaning

One of the simplest yet most effective preventive maintenance practices for your liftgate is regular cleaning. Dirt, debris, and corrosive substances can accumulate on the liftgate's surface, leading to rust, damage, and decreased functionality.

By washing the liftgate with mild soap and water and thoroughly rinsing it, you can remove these contaminants and maintain its appearance and structural integrity.

2. Checking for Loose Components

Periodically inspecting your liftgate for loose components is crucial to prevent potential hazards and ensure smooth operation. Check for any loose bolts, nuts, or screws and tighten them as needed.

Loose components not only affect the liftgate's stability but can also cause excessive noise, vibrations, and even damage to other parts of the system. Regularly checking and tightening these components will help maintain the overall integrity of your liftgate.

3. Inspecting Wiring

The electrical wiring of your liftgate is another vital aspect to consider when it comes to preventive maintenance. Inspect the wiring periodically to ensure there are no signs of wear, fraying, or damage. Faulty wiring can lead to electrical malfunctions, intermittent operation, or even complete system failure.

If you notice any issues with the wiring, it's crucial to address them promptly by repairing or replacing the damaged sections to prevent any further damage or safety risks.

4. Lubrication

Proper lubrication is essential for the smooth operation of your liftgate. Moving parts such as hinges, pivots, and rollers should be lubricated regularly to minimize friction and wear. However, it's important to use the correct type and amount of lubricant recommended by the manufacturer.

Over-lubrication can attract dust and debris, leading to clogged or jammed components. Regular lubrication will extend the life of your liftgate and ensure it operates smoothly.

5. Protecting Against Environmental Factors

The liftgate is exposed to various environmental factors that can impact its performance and longevity. Extreme temperatures, humidity, and exposure to corrosive substances can all contribute to deterioration.

To protect your liftgate, consider using a protective cover when it's not in use, especially during harsh weather conditions. Additionally, avoid exposing the liftgate to chemicals or corrosive materials that can cause damage.

6. Training and Education

Properly training and educating your personnel on liftgate operation and maintenance procedures is essential for preventive care. Ensure that your employees understand how to operate the liftgate correctly and are aware of any specific maintenance requirements.

By providing training, you can minimize the risk of improper usage and prevent unnecessary wear or damage to the liftgate.

How To Reset The Power Liftgate

There may be instances when the power liftgate experiences issues and requires resetting. Now, we will guide you through the steps to reset the power liftgate and get it functioning properly again.

1. Turn the power liftgate off, then manually open it

If the power liftgate is not responding or functioning correctly, the first step is to turn it off. Check for any buttons or switches inside the vehicle that control the power liftgate and switch them to the "Off" position.

Upon disabling the power, it will be essential to manually open the liftgate. Locate the handle or grip on the exterior of the liftgate and pull it open until it is fully extended.

2. Find the power liftgate reset button

To reset the power liftgate, you need to locate the reset button. In most vehicles, the reset button is located at the underside of the liftgate near the hinge.

It may be a small button or switch that is not immediately visible. Take a closer look at the underside of the liftgate and identify the reset button's location.

3. Press and hold the reset button

After locating the reset button, proceed to press and hold it for approximately five seconds. As you hold the button, you should hear a beep or a chime. This indicates that the power liftgate has been turned off and reset. Keep holding the reset button until you hear the beep.

4. Push the liftgate closed

After resetting the power liftgate, push it closed until you hear a click. This click indicates that the liftgate is appropriately secured. Ensure that the liftgate is fully closed and latched before proceeding to the next step.

5. Turn the power liftgate back on

If the liftgate does not turn on automatically after the reset, you will need to turn the power back on manually. To do this, locate the button on your key fob or dashboard that controls the power liftgate. Press and hold the button for a few seconds. The liftgate should beep twice, indicating that it has been turned back on.

6. Test the liftgate's functionality

Once you have completed the reset and turned the power liftgate back on, it's time to test its functionality. Use the liftgate control button on your key fob, dashboard, or the liftgate itself to open and close the liftgate. Pay attention to any unusual noises, slow movements, or failure to operate. If the liftgate functions properly without any issues, the reset was successful.


It is crucial to remember that while these troubleshooting tips can often resolve minor issues, seeking professional help is advisable if the problem persists or if you encounter difficulties during the reset process. Certified technicians or dealership service centers have the expertise and knowledge to diagnose and resolve any underlying issues with your power liftgate.

Having a properly functioning power liftgate in your Jeep Grand Cherokee provides convenience, ease of access, and enhanced practicality. It allows you to effortlessly load and unload cargo, making your driving experience more enjoyable and efficient.

In conclusion, by following the troubleshooting tips and seeking professional help when needed, you can maintain the optimal functionality of your power liftgate in the Jeep Grand Cherokee, ensuring a seamless and convenient experience every time you use it.

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