Avaya Phone System Cost. In my experience with Avaya phone systems, I've found that they offer a reliable and user-friendly solution for small and medium-sized businesses. Avaya provides two main options: the PARTNER Advanced Communications System (ACS) and IP Office.
The PARTNER ACS is tailored for small businesses, providing essential features like caller ID, speed dialing, and conference calling for up to five partners. It supports a maximum of 21 lines and 44 extensions or 31 lines and 8 extensions, offering flexibility to adapt to your business's unique needs.
For small and medium-sized businesses, the Avaya IP Office is a game-changer. It seamlessly blends big business communication capabilities with small business simplicity. These IP phone systems enhance worker productivity, reduce costs, and elevate customer service.
Avaya IP Office comes in four editions: Essential, Standard, Premium, and Ultimate, allowing you to choose the perfect fit for your specific requirements. Whether you need basic communication features or advanced capabilities, Avaya has you covered.
How Much Does an Avaya Phone System Cost?
Avaya offers an array of VOIP plans to cater to your unique requirements. Whether you're a small business or an enterprise, they have you covered. Their hosted VOIP plans are budget-friendly, starting at just $19.99 per user per month. If you need more advanced features, Avaya's premium plans are available at $50 per user per month.
Investing in quality phone sets is paramount for effective communication. Avaya provides a variety of options, with prices ranging from $70 to $600. You can easily find a phone set that fits your budget without breaking the bank.
For businesses seeking a tailored approach, Avaya offers self-hosted solutions, priced at an average of $500 per user. This allows you to have more control over your VOIP system and tailor it to your specific needs.
Avaya's Subscription Plans
In my exploration of Avaya's subscription plans, I sought to understand the pricing for upgrading my company's communication system. Avaya offers four primary subscription plans: Essentials, Standard, Premium, and Ultimate. Let's break down the costs and features associated with each.
1. Essentials: The Starting Point
The Essentials plan serves as the basic option for businesses considering Avaya's phone system. It is priced at $22.99 per month, with a discounted rate of $19.99 per month for annual billing. This plan is suitable for smaller businesses as it caps the user count at 20.
Despite this limitation, it offers several appealing features, including:
- Business phone numbers: Establish a professional image with dedicated business phone numbers.
- Unlimited calling: Enjoy unlimited calls within the plan, eliminating the risk of overage charges.
- Voicemail transcription: Never miss an important message with voicemail transcriptions.
- Messaging: Foster collaboration with instant messaging.
- File sharing: Streamline document sharing and collaboration.
- 24/7 support: Receive continuous customer assistance for peace of mind.
2. Standard Plan: Removing User Limits
The Standard plan, priced at $30.99 per month, with a reduced rate of $27.99 per month for annual billing, is designed to cater to businesses of varying sizes. What's noteworthy about this plan is that it completely removes any user cap, ensuring scalability as your business expands.
It builds upon the foundation set by the Essentials plan and includes the following features:
- Unlimited faxes: Say goodbye to limitations on sending and receiving faxes, ensuring you can efficiently handle your document transmission needs.
- Video conferencing: Enhance your communication with high-quality video conferencing, allowing you to connect with clients and colleagues seamlessly.
- 24-hour meeting durations: No need to rush through important meetings. With this plan, you have the flexibility of hosting meetings that last up to 24 hours.
- Regular service reports: Stay informed about your phone system's performance with regular service reports that provide valuable insights.
- Third-party integrations: Seamlessly integrate your Avaya phone system with third-party applications and tools to streamline your workflow.
3. Premium Plan: Elevating Your Communication Game
Priced at $37.99 per month, with an annual option available at $34.99 per month, the Premium plan stands as the third-tier subscription and is hailed as the most popular Avaya plan.
This plan includes all the features of the Essentials and Standard plans and goes a step further, adding these additional functionalities:
- Call recording: Maintain a record of your calls for quality control and reference purposes.
- Site admin management: Simplify administration by managing multiple sites from one central location.
- Host desking: Enjoy the flexibility of hot desking, allowing employees to use any available desk, enhancing productivity and collaboration.
- 8-digit extensions: Expand your phone system with longer extension numbers to accommodate your growing team.
- Call handling: Improve call management with advanced call handling features.
- Analytics: Gain valuable insights into your communication system's performance with robust analytics tools.
- CREM integration: Seamlessly integrate your Avaya phone system with other software and systems for enhanced productivity.
- Developer platform access: The standout feature of the Premium plan is developer platform access, allowing you to customize your plan and integrate specialized tools and features.
The Premium plan is an excellent choice for businesses seeking enhanced call management, analytics, and the ability to customize their plan to meet specific needs. This customization option can be a game-changer, enabling you to tailor your communication system precisely.
4. Ultimate Plan: The Pinnacle of Avaya Offerings
The Ultimate plan is Avaya's highest-tier subscription, priced at $52.99 per month, with an annual rate of $49.99 per month.
This comprehensive plan includes all the features of the previous plans, and then some, with additional perks such as:
- Detailed status reports: Stay informed with in-depth status reports on your communication system.
- Device status alerts: Receive real-time alerts regarding the status of your devices for proactive maintenance.
- Unlimited storage: Enjoy unlimited storage for voicemail, recorded calls, in-house messages, and video conferences.
- The Ultimate plan is perfect for businesses that demand the highest level of features and performance from their communication system. The extensive storage, detailed reporting, and real-time alerts make it an ideal choice for organizations that require top-tier communication capabilities.
Most Popular Avaya Phone Series Overview
Avaya offers a wide selection of phone series, each with unique features to cater to diverse needs. Let's explore some of the most sought-after Avaya phone series and what makes them stand out:
1. 1100 Series: Essential Communication Tools
The 1100 IP Deskphones are designed to meet fundamental communication needs. These phones come equipped with practical features such as a speakerphone, call log, and headset connection. They provide reliable and straightforward tools for everyday office communication.
2. 1600 Series: Efficiency and Space-Saving Design
Avaya's 1600 Series phones offer a blend of power and space efficiency. These phones are powered through Ethernet, eliminating the need for extra power cables.
With a duplex speakerphone and a wall-mountable design, they not only save space but also deliver clear and efficient communication, making them ideal for businesses with limited space.
3. 9600 Series: Enhanced Functionality
The 9600 IP Deskphone series takes communication to the next level. These phones feature calendar integration, wideband audio, and a color display, providing an enhanced user experience.
What's more, they are designed to be more inclusive, with the ability to connect hearing aids, ensuring that all employees can access and benefit from advanced features.
4. J100 Series: Versatility and Security
The J100 Series is the most versatile in Avaya's phone lineup. These phones offer a wide array of features, including WiFi connectivity and web configuration, providing flexibility in communication.
They are highly customizable and encrypted for maximum security, making them an excellent choice for businesses with stringent security requirements.
Average Avaya Phone Prices
Understanding the average price of Avaya phones is crucial for budget planning. While actual prices may vary, here is a general overview of the price range for different Avaya phone series:
It's essential to remember that not all your employees may require Avaya phones. By carefully assessing your requirements, you can save costs by purchasing phone sets only for those who genuinely need them. This targeted approach ensures a more cost-effective solution.
In addition to new Avaya phones, consider the option of used or refurbished models. These can offer substantial savings, often up to 70% off the original cost. However, be sure to research and purchase from reputable sources to ensure the quality and reliability of these devices.
Avaya Self-Hosted VOIP System
One distinctive feature of the Avaya self-hosted VOIP system is the control it gives you over hardware configurations. Unlike cloud-hosted services, where the infrastructure is managed off-site, a self-hosted system is run within your office.
This means you have the freedom to tailor the hardware to meet your specific needs, providing a level of customization that can be invaluable for businesses with unique requirements.
Avaya doesn't provide transparent pricing for its self-hosted systems, which can make cost evaluation a bit challenging. However, based on our research, you can anticipate an approximate cost of $400 per user for a self-hosted solution.
Remarkably, this falls below the national average of $700 to $800 per user for comparable phone services. This cost-effectiveness can be a significant advantage for businesses looking to save on their communication infrastructure.
While a self-hosted phone system can offer cost savings and unparalleled customization, it does come with trade-offs. One of the primary disadvantages is the lack of Avaya's customer support for your network.
With a cloud-hosted system, you benefit from Avaya's expertise and support, but a self-hosted solution requires you to handle your network issues. It's essential to consider your IT capabilities and resources before opting for self-hosting.
The ability to mix and match analog and digital equipment is a significant advantage of the self-hosted VOIP system. This flexibility allows you to design a custom solution that precisely fits your needs, making it an appealing choice for businesses seeking tailored communication solutions.
Are There Extra Charges?
Avaya offers three impressive plans, but it's important to be aware of potential additional costs. Avaya's VOIP plans provide unlimited nationwide incoming and outgoing calls, which is great for businesses looking for seamless communication. However, it's essential to note that these plans don't cover long-distance calls.
If your business conducts operations beyond your borders, Avaya has a solution. For just $10 per user per month, you can opt for a toll-free plan. This plan includes 1,000 minutes of talk time. If you exceed this limit, there's a nominal charge of $0.04 for each additional minute.
Factors Affecting the Avaya Phone System Costs
When contemplating Avaya phone systems, keeping these factors in mind can help you manage your budget effectively. Your user count, hardware preferences, and installation choices will all play vital roles in shaping the overall cost of your Avaya phone system implementation.
Ensure that these elements align with your business needs to optimize your communication infrastructure without exceeding your financial boundaries.
1. User Count
The number of users is pivotal in determining your phone system expenses. Avaya employs a user-based pricing model, charging a monthly fee for each user.
It's worth noting that Avaya's Essentials plans cater to businesses with a user limit, capping at 20. However, for enhanced flexibility and scalability, their higher-tier plans eliminate these user restrictions.
2. Hardware Expenses
Avaya offers an array of phone models, spanning a wide price range from $70 to over $600. Opting for more budget-friendly phone models can lead to significant savings.
Another cost-effective option is renting phones, which involves a manageable monthly fee, sparing you from a substantial upfront investment.
3. Installation Costs
Your choice of hosting plays a pivotal role in determining your installation expenses. Opting for a self-hosted solution will require budget allocation for hardware installation.
Conversely, Avaya's cloud-hosted plans offer a notable advantage - they eliminate the need for hardware installation fees, except for the phones themselves.
Does Avaya Have Services for Contact Centers?
Avaya caters to businesses that prioritize exceptional customer service, offering tailored solutions to streamline and organize your customer service department. Avaya's contact center services are designed to bolster the efficiency of your customer service operations.
They offer plans starting at $109.00/user per month, ensuring you have cost-effective options to choose from. For more advanced features, Avaya provides an option at $129.00/user per month.
Does Avaya Offer Customer Support?
Avaya's reputation for top-notch customer support is well-known, but it's essential to grasp the structured approach, which may involve added monthly charges. Here, I outline their support options:
1. Support Advantage Essential: Essential Assistance
This tier offers fundamental support, including 24/7 remote technical aid. It also provides access to the Avaya Support site, ensuring you have constant access to essential technical guidance.
2. Support Advantage Preferred: Proactive Solutions
Avaya's Support Advantage Preferred tier is tailored for businesses seeking proactive support. It automates outage resolution, responding up to five times faster than manual issue reporting.
While this enhanced speed and support are valuable, it's important to note that it involves additional costs beyond your base support fees.
3. Additional Support Services: Going the Extra Mile
Avaya extends its support beyond the basics. You can enlist on-site or remote staff to aid in platform integration and employee training. Avaya also offers dedicated client service managers to provide personalized attention to your account.
For installation and upgrades, dedicated technicians are available to facilitate a seamless transition.
What Is AvayaIX?
Avaya IX boasts a remarkable variety of devices to cater to your specific communication needs. From desktop phones to conference phones and video systems, this platform offers a spectrum of options to facilitate seamless communication within your organization.
One of the standout features of Avaya IX is its cloud-based structure, which grants you the flexibility to choose precisely what components you need and when you need them. This tailored approach allows you to adapt your communication infrastructure as your business evolves, ensuring you only invest in the features and devices that align with your current requirements.
Avaya IX doesn't just offer communication; it enhances it. With advanced technology at its core, you can expect a more efficient and effective communication experience. Whether it's optimizing calling features, fostering collaboration among your teams, or making remote meetings a breeze, Avaya IX is designed to empower your communication efforts.